Each guitar that we receive is hand selected and goes through a series of quality checkpoints before it is listed for sale and sent. We take pride in making sure that each guitar is in tip top shape before shipment.
As soon as a guitar/bass comes into the shop, it is inspected and played by Jack before it moves into inventory.
Simon then takes the guitar/bass, clips the strings, disassembles it, inspects the components for authenticity, photographs the inside, and finally details the guitar/bass.
If needed the guitar then goes to Jamie, our offsite Luthier, who does a third inspection, sets up and intonates the guitar. At this time he will also do any repair work or adjustment that is needed.
Every inch of the guitar is then photographed carefully by Scarlett. These photographs include the cases, and any other items included in the listing.
The guitar is then moved to a climate and humidity controlled room until it is sold. Upon completion of all of these steps the guitar is ready to be posted for sale.
When the guitar has sold it is inspected and tested once again by Simon to ensure quality before it is shipped out. Strings on the guitar are loosed before shipping.
Each item is carefully packed and shipped in a brand new box and sent on their way to their new home. The packaging process is thorough and takes us around 40 minutes.