policy

PAYMENTS

Paying via the website
We like to keep our customers safe, therefore we ensure that all payments are receipted and secure. Payment can be made via the website through PayPal or credit/debit card. Please note that all major credit/debit card providers are accepted including Visa, MasterCard, Discover, AMEX, Diners, CUP, JCB and Maestro. Please note that 4 months interest free credit is also available from PayPal.
 

Paying outside of the website

In order to secure better prices, cash on collection/bank transfer deals can be arranged via email.

NON-UK Buyers

As a we are no longer Subject to pay VAT on sales outside of the UK. NON-UK customers are now able to purchase any product for a discounted price. 

 NON-UK RESIDENTS PLEASE GET IN TOUCH TO ACCESS NON-UK PRICE. 

SHIPPING

Shipping within the UK
All orders are securely shipped via UPS's tracked and signed for next day delivery service. Please note that all orders are dispatched within 48 hours of successful payment, however orders placed after 10am on Fridays will not be sent out until the following working day. Tracking details are provided as soon as the item is booked in for collection. If you have not received your item by the expected arrival date please give us a call or email so that we can investigate the matter immediately.

If you have any specific delivery requests please get in touch with us to let us know.

 

Shipping outside of the UK

All international orders are sent via UPS or FED-EX tracked and signed for international service. Please note that all orders are dispatched within 48 hours of successful payment, however orders placed after 10am on Fridays will not be sent out until the following working day. Tracking details are provided as soon as the item is booked in for collection. If you have not received your item by the expected arrival date please give us a call or email so that we can investigate the matter immediately. If you have any specific delivery requests please get in touch with us to let us know.

 

For orders within Europe we do ask to allow 1-2 weeks for the item to arrive. For orders outside of Europe we ask for around 2-3 weeks. International buyers are liable for any taxes/duties/import charges that your country may impose.

RETURNS

We know how tricky it can be when selecting the perfect guita for yourself. Should your purchase not meet your requirements, or if you are unhappy with the item we ask that you please make us aware within 48 hours of receipt.

Return Window

All guitars can be returned within 14 days of receipt.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives full refund in their original payment method less any shipping costs within 5 working days.

Special Conditions

Return and refund procedure:
Item arrives damaged or not as described: Full refund and seller pays for the return shipping costs

The customer didn't like the item (color, tone, neck size, weight etc): Full refund less Merchant fee's (3-5%) and buyer pays for the return shipping costs.

Refund will be issued once the guitar is back in the sellers hand within 5 days.

VIEWINGS

As we are primarily based online we do not have a physical shop premises whereby guitars can be freely viewed. However, we are happy to arrange viewings at our studio premises. We have a private recording booth with a selection of great amps and effects processors. Please note that we offer 30 minute slots by appointment only.