POLICY
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Paying via the website
We like to keep our customers safe, therefore we ensure that all payments are receipted and secure. Payment can be made via the website through PayPal or credit/debit card. Please note that all major credit/debit card providers are accepted including Visa, MasterCard, Discover, AMEX, Diners, CUP, JCB and Maestro. Please note that 4 months interest free credit is also available from PayPal.
Paying outside of the website
In order to secure better prices, cash on collection/bank transfer deals can be arranged via email.
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NON-UK Buyers
As a we are no longer Subject to pay VAT on sales outside of the UK. NON-UK customers are now able to purchase any product for a discounted price.
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SHIPPING
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Shipping within the UK
All orders are securely shipped via UPS's tracked and signed for next day delivery service. Please note that all orders are dispatched within 48 hours of successful payment, however orders placed after 10am on Fridays will not be sent out until the following working day. Tracking details are provided as soon as the item is booked in for collection. If you have not received your item by the expected arrival date please give us a call or email so that we can investigate the matter immediately.
If you have any specific delivery requests please get in touch with us to let us know.
Shipping outside of the UK
All international orders are sent via UPS or FED-EX tracked and signed for international service. Please note that all orders are dispatched within 48 hours of successful payment, however orders placed after 10am on Fridays will not be sent out until the following working day. Tracking details are provided as soon as the item is booked in for collection. If you have not received your item by the expected arrival date please give us a call or email so that we can investigate the matter immediately. If you have any specific delivery requests please get in touch with us to let us know.
For orders within Europe we do ask to allow 1-2 weeks for the item to arrive. For orders outside of Europe we ask for around 2-3 weeks. International buyers are liable for any taxes/duties/import charges that your country may impose.
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RETURNS
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We know how tricky it can be when selecting the perfect guitar for yourself. Should your purchase not meet your requirements, or if you are unhappy with the item we ask that you please make us aware within 48 hours of receipt.
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Return Window
All guitars can be returned within 14 days of receipt.
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General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
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Refunds
Buyer receives full refund in their original payment method less any shipping costs within 5 working days.
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Special Conditions
Return and refund procedure:
Item arrives damaged or not as described: Full refund and seller pays for the return shipping costs
The customer changes their mind, didn't like the item (color, tone, neck size, weight etc): Full refund less Merchant fee's (2-3%) and buyer pays for the return shipping costs. Please be aware that these merchant fees are non-refundable.
Refund will be issued once the guitar is back in the sellers hand within 5 days.
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VIEWINGS
Please note that we offer 60 minute slots by appointment only. Given the nature of the showroom, appointments will be on a 1-1 basis. Please get in touch to book your appointment via the contact page.