Terms & Conditions of Sale

These Terms & Conditions of Sale govern all purchases made through our website or directly through our showroom. By placing an order with us, you agree to the terms outlined below.

1. Pricing

All prices listed on our website are in GBP (£) and include VAT where applicable.

We make every effort to ensure pricing is accurate. However, in the event of a pricing error, we reserve the right to cancel or refuse any order placed for a product listed at an incorrect price.

Prices are subject to change without prior notice.

2. Product Descriptions

We take great care to ensure that all product descriptions, images, and specifications are accurate. Many of our instruments are vintage, used, or unique pieces, and may show signs of wear consistent with age and use. Any condition details will be clearly described in the product listing. If you require additional information before purchasing, please contact us and we will be happy to assist.

3. Payment

Full payment is required before an order is dispatched or collected. We accept payment through the methods available at checkout. Orders will not be processed until payment has been received and cleared. We reserve the right to refuse or cancel an order at our discretion.

4. Ownership of Goods

Ownership of goods will pass to the buyer only once full payment has been received. Until payment has been completed in full, the goods remain the property of the seller.

5. Shipping & Delivery

We aim to dispatch orders promptly once payment has been received. Delivery times may vary depending on location, courier services, and other factors outside of our control. Estimated delivery times are provided for guidance only and are not guaranteed. Once an item has been dispatched, responsibility for delivery lies with the courier service. All shipments are securely packaged to ensure safe transport.

6. Risk of Loss

Risk of loss or damage passes to the buyer once the goods have been delivered to the shipping address provided at checkout. If your item arrives damaged, please contact us as soon as possible so we can assist with resolving the issue.

7. Returns & Refunds

Our returns policy is outlined on our Returns & Refund Policy page. Customers are responsible for reviewing the returns policy prior to making a purchase.

8. Right to Refuse Sale

We reserve the right to refuse, cancel, or limit any order at our discretion. This may occur in situations including but not limited to:

suspected fraudulent activity
pricing errors
product availability issues
incorrect information provided during checkout

If an order is cancelled after payment has been made, a full refund will be issued.

9. Showroom Purchases

Purchases made in person at our showroom are subject to the same terms outlined here unless otherwise stated at the time of sale.

10. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions of Sale at any time without prior notice. Any changes will take effect immediately once published on this website.